国产热热热精品,亚洲视频久久】日韩,三级婷婷在线久久,99人妻精品视频,精品九热人人肉肉在线,AV东京热一区二区,91po在线视频观看,久久激情宗合,青青草黄色手机视频

Business / Economy

Consumer complaints rise 11%, hitting five-year high

By Wang Zhuoqiong (China Daily) Updated: 2016-03-15 07:25

Consumer complaints rise 11%, hitting five-year high

Staff with the local administration for industry and commerce in Hefei, capital of Anhui province, teach consumers how to tell fake products from genuine ones. [Photo/Xinhua]

The State Administration for Industry and Commerce, China's market watchdog, has reported an 11.1 percent rise in consumer complaints last year, with the most received for automobile parts and servicing and mobile phones.

The total number of complaints filed with the SAIC hit 12.9 million, a five-year high.

Most individual grievances focused on quality, contracts and post-sales services, with high rises too in the quality of contracts and on allegations of misleading advertisements.

The most-complained-about categories were daily necessities (160,600), telecommunications networks (124,900), home appliances (97,800), transportation (93,500) and food (66,500).

Those combined took up 74.9 percent of total volumes.

Within the all-important services sector, the top five most-complained-about areas were distance shopping, residential services, telecommunication, online services and repairs.

Complaints about automobiles and parts, and mobile phones grew 37.3 percent and 9.7 percent, respectively.

Within the former, consumers complained about 30.76 of every 10,000 vehicles sold, the figures showed, nearly double the number compared with five years ago, the SAIC said.

There were 122,800 mobile phone complaints, within a total 500 million devices sold last year.

The SAIC said it dealt directly with 1.21 million complaints in 2015, a 12.2 percent rise on the previous year, which involved transactions worth 3.79 billion yuan ($584 million).

Online shopping led to 145,800 individual consumer complaints, up 87.3 percent, with the quality of items and the truth of advertising triggering the most consumer anger.

The rapid development of domestic and outbound tourism-which last year was worth 4 trillion yuan-also led to a 43.5 percent surge in complaints, although the total number was still relatively small at 2,524.

Most of those involved the opacity of contracts, difficulty in getting refunded, false advertising, pushy sales techniques.

Previous Page 1 2 Next Page

Hot Topics

Editor's Picks
...
平顶山市| 社旗县| 沂水县| 长泰县| 朝阳区| 台南市| 浠水县| 闻喜县| 奉节县| 宣武区| 孟州市| 泾阳县| 怀远县| 宜宾市| 澜沧| 筠连县| 南和县| 望谟县| 静乐县| 富民县| 南投市| 武强县| 肥东县| 沂源县| 珠海市| 璧山县| 白沙| 秦皇岛市| 甘谷县| 双辽市| 牡丹江市| 菏泽市| 九江县| 全南县| 衡阳市| 莱阳市| 芜湖市| 松江区| 馆陶县| 沙雅县| 海原县|