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Mobile phones cause more consumers complaints
(Xinhua)
Updated: 2004-03-16 11:35

China reported 79,000 complaints on mobile phone quality or after-sale services last year, over 45 percent higher than the previous year, ranking the first among 60 categories of goods that have provoked complaints.

The State Administration for Industry and Commerce (SAIC) recently disclosed the top 10 most complained of goods or service trades in 2003, including cellphones, food, housing, products used in farming, automobiles, telecommunication service, home decoration, intermediate service, Internet service and computer security software.

Farmers have complained a lot about the poor quality and adulteration of seeds, pesticides, fertilizers and forage. Online shopping also proved to be a trap to many netizens, according to sources from the official Qianlong website.

The list, issued just before the annual "consumers' rights day" which falls on Monday this year, is expected to remind consumers of improving vigilance against shoddy goods and cheating in trades, said the sources.

Officials with the China Consumers Association (CCA), State Administration of Quality Supervision, Inspection and Quarantine (SAQSIQ ) and SAIC have launched a four-day campaign from March 12 to receive and handle complaints at open-air venues.

"I've organized such annual activities for six years, and I am impressed by consumers' growing awareness of rights protection," said an official surnamed Sun from SAQSIQ, seeing more people lining up before the advice center this year.

It showed that consumers were relying more on legal channels to protect their rights, which would help build a normal market order, Sun said.

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