国产热热热精品,亚洲视频久久】日韩,三级婷婷在线久久,99人妻精品视频,精品九热人人肉肉在线,AV东京热一区二区,91po在线视频观看,久久激情宗合,青青草黄色手机视频

Samsung's shameful treatment of HK fans has dented its image

Updated: 2016-10-14 07:21

(HK Edition)

  Print Mail Large Medium  Small

Although Samsung has, after a long wait, finally agreed to recall all Note 7 phones sold in Hong Kong, the neglectful way in which it has been treating its Hong Kong customers throughout the debacle is a shame.

Days after the South Korean electronics giant initiated a global recall of its troubled phones, it had been leaving its Hong Kong customers in the lurch without giving details of replacement or refund until almost a week later.

The Consumer Council, which does not have the legal power to force Samsung's hand, couldn't do anything other than to advise consumers to switch off their Note 7 phones. These consumers had to face the dilemma of whether to wait for a replacement or buy a new phone.

It can be assumed that most of them couldn't pass the day without their mobile phones. When they went shopping for replacements, you can bet they wouldn't be Samsung.

It's not clear how many Note 7s had been sold in Hong Kong. When the model's problems first surfaced in the United States many weeks ago, Samsung said those sold in Hong Kong were not affected. Vendors continued to sell the phones until last weekend.

Apparently, the company has failed to identify the problems that caused the spontaneous combustion of some phones. When a few replacement phones were found to have the same defects, the company initiated a second recall.

By then, it was too late. Samsung eventually had to kill the product.

On Tuesday, the company said it would recall all the 191,000 Note 7 phones sold in the Chinese mainland market by replacing them with other Samsung models, together with reimbursement of the price difference and a 300-yuan ($45) gift voucher. At that time, the company merely said Hong Kong buyers of the problem phones would have to wait, but gave no reason for the delay.

It's a slight that's unlikely to be erased even among Samsung's most ardent fans.

(HK Edition 10/14/2016 page9)

银川市| 秦安县| 神农架林区| 青龙| 卓尼县| 新丰县| 定远县| 武川县| 云阳县| 龙井市| 小金县| 锡林浩特市| 腾冲县| 山东省| 昌都县| 丰顺县| 武山县| 平阳县| 从化市| 庆城县| 江阴市| 灵川县| 张掖市| 桃园县| 鄂托克旗| 河源市| 射洪县| 镇原县| 巴彦淖尔市| 孝昌县| 罗平县| 图们市| 黄山市| 诏安县| 婺源县| 普宁市| 宜州市| 渝中区| 双柏县| 塘沽区| 黄大仙区|